IT operations teams have more visibility than ever before, but more dashboards, alerts, and monitoring tools have not necessarily made operations easier. As AI becomes increasingly embedded across enterprise environments, organisations are discovering that the real challenge is not collecting more data, but coordinating people, systems, and AI to turn insight into action.
In this episode of the IBM Technology Summit, Vikram Murali, Vice President of Automation at IBM, is joined by Jenny Fitzgerald, Director of Product Management, Observability at IBM, and Mirko Haschke, Head of ITSM Automation at BWI, to explore how organisations are moving beyond fragmented operations towards a more coordinated operating model.
Through expert discussion, a live demonstration of IBM Concert, and a real-world customer conversation with BWI, discover how shared operational context, AI-assisted decision-making, and coordinated execution can help organisations reduce complexity, strengthen resilience, and modernise IT operations at enterprise scale.